Contactless Curbside Pick Up
Hampton Community Library is pleased to begin offering limited contactless curbside pick up of physical library books and materials.
To be announced.
Important Service Notes
This service is limited to items currently on the shelf at Hampton Community Library.
Wait times for holds placed online are longer than usual.
Items may be returned in the Book Drop at Hampton Community Library.
Due dates will be automatically extended.
Curbside Pick Up Step-by-Step
Place items on hold.
Use our website to search for items currently available at Hampton Community Library. We are unable to do interlibrary loan at this time.
Place items on hold, and choose Hampton Community Library as the location for pickup.
Wait for notification, then call us when you plan to pick up.
You will receive email or phone notification when your hold is available for pickup. Wait times for holds placed online are currently longer than usual.
After you receive notification, call Hampton Community Library and have your library card barcode available. For faster service onsite, call ahead with an estimated time of arrival so staff can have your items ready.
Staff will check out your items, put them in a plastic bag, and place the bag on a cart outside of the building.
After calling, pick up your items at Hampton Community Library.
Bags with your items will be on a cart outside the building.
Find your bag labeled with your hold pickup number (this is written on your library card).
Grab your bag and enjoy!
FREQUENTLY ASKED QUESTIONS
How will I know my hold items are ready for pickup?
You will receive an email or phone notification, based on the preference selected in your account. To support social distancing efforts, Hampton Community Library is operating with very limited staff. Wait times for holds placed online are currently longer than usual. Thanks for your patience.
How do I return materials?
You may return materials through the Book Drop at Hampton Community Library.
Do I need a library card?
Yes, patrons must hold a library card registered with Hampton Community Library to use curbside pickup. If you do not have a regular library card, we can create one for you. Call the library and our staff will place your new library card in the bag with your materials. You may also register for a library card online here. Registering online will allow you to create an electronic library card that can be used to check out books both online and in person when libraries reopen.
What if I have mobility issues and cannot leave my vehicle?
If a patron experiences mobility issues, we can provide an accommodation such as placing bagged items on the hood or in the trunk of your vehicle. Please request this when you call.
What materials are available for pickup?
All physical materials currently on the shelf at Hampton Community Library are available, including books, DVDs, etc. We are unable to do interlibrary loan at this time.
Can you look for specific items or provide reading suggestions?
Yes! Fill out this survey and a staff member will e-mail you a list of recommendations. You may also e-mail (firstname.lastname@example.org) or call (412-684-1098) Hampton Community Library and speak with a staff member. After a staff member has researched your answers, you will receive a reply with an explanation regarding your request. To support social distancing efforts, Hampton Community Library is operating with very limited staff. Please be patient while we respond to your request.
What if I have fines or I am over the checkout limit?
Library staff can override fine restrictions and checkout limits during the pandemic response. If you would like to pay your fines, our online payment system is still available. Click here to login to your account to pay your fines online.
Can I place a hold via telephone?
Yes. You may call Hampton Community Library at (412) 684-1098. Please be aware that staffing is limited at this time, so if we are unable to answer your call, please try again in a little while.
What are you doing to protect the safety of patrons and library staff?
The contactless curbside pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. Staff will use gloves and cloth face coverings in accordance with Allegheny County workplace safety policy and CDC guidelines.
Items returned may take longer to be checked in and off of your card since we will have to quarantine them, for the safety of the staff, before we can check them in.
Patrons and staff should not approach one another and should respect the need for social distancing. This may feel uncomfortable but it is necessary to provide a safe, contactless pickup service. If you notice patrons at the pickup cart, please remain in your vehicle until the previous patron has departed.
Why are you using plastic bags for pickup items?
Plastic bags are a temporary measure to protect patron privacy, protect physical materials, and limit unnecessary contact. Bags help separate materials to avoid the need for patrons to sort through items on the pickup cart.